Support

Help

Most problems have one of four causes, and they are all listed below. If none of them is it, write to us — it reaches a person.

Troubleshooting

Why a reminder didn't arrive, and what to check first.

Common questions

Privacy, mobile, browsers, permissions and what it costs.

Contact us

A real address, read by the person who builds it.

Troubleshooting

In the order worth checking.

My reminder never fired

1
Was your browser open at the time? Latr uses the browser’s alarms, which only run while it is running. If Chrome was closed, the reminder arrives when you next open it — and says it is late.
2
Are you inside your quiet hours? Options → Notifications. Anything due inside that window is held until it ends, on purpose.
3
Are notifications blocked for Chrome at the operating-system level? On Windows: Settings → System → Notifications → Google Chrome. Latr shows a warning banner in the popup when it detects this.
4
Still nothing? Email us with your version number — the Contact support button in Latr’s settings fills it in for you.

It fired, but hours late

1
That is the expected behaviour when the browser was closed through the reminder’s time, and the notification will say so rather than pretending it is on time.
2
For anything that genuinely cannot slip, use the calendar handoff. One click puts the reminder in Google Calendar or Outlook, which reaches your phone.

The right-click menu item is missing

1
It only appears when text is selected. Highlight the date first, then right-click on the highlighted text.
2
If it is still missing, reload the extension at chrome://extensions and try again.

The keyboard shortcut does nothing

1
Another extension may have claimed the same combination. Open chrome://extensions/shortcuts to see what is bound and rebind Latr if needed.
2
Chrome does not allow extensions to run shortcuts on internal pages like chrome:// or the Web Store.

I lost my reminders

1
Reminders live in your browser’s storage for the profile you installed into. A different Chrome profile has its own set.
2
If you have a backup file, Options → Your data → Import JSON restores it, merging by id.
3
If you uninstalled without exporting, they are gone. There is no server holding a copy — that is the trade-off of having no backend.

Why isn't there a Firefox version?

Because it would be worse, and we would rather say so than ship it quietly. Firefox notifications cannot carry buttons, so Latr's Snooze 15m and Snooze 1h would silently not exist — not degraded, absent. The fix is to build snooze into the popup itself, which is worth doing anyway since on Chrome it is currently only reachable during the few seconds a notification is on screen. That work comes first, then Firefox.

Frequently asked

What happens if my browser is closed when a reminder is due?

It arrives the next time you open your browser, and it tells you it is late rather than pretending it is on time. Latr uses your browser’s alarm system, which only runs while the browser runs — that is the honest limitation of any extension without a server. For anything that genuinely cannot slip, use the one-click calendar handoff as well: a calendar entry reaches your phone.

Is my data really private?

Yes, and it is structural rather than a promise. Latr has no server and no account, so there is nowhere for your reminders to go. The free version makes no network requests at all. Even a shared reminder link carries its payload in the part of the URL after the “#”, which browsers never transmit — so a shared reminder is never seen by any server, including ours.

Does it work on my phone?

No. Browser extensions do not exist on mobile browsers — that is a platform limitation, not a gap we are choosing to leave. The calendar handoff is the workaround: one click puts the reminder into Google Calendar or Outlook, which does reach your phone.

Which browsers are supported?

Chrome and Edge, plus every other Chromium browser — Brave, Vivaldi, Arc and Opera all install from the Chrome Web Store. Firefox support needs a small amount of work first, mostly because Firefox notifications cannot carry the snooze buttons; it is on the roadmap rather than shipped.

Why is it free? What is the catch?

There is no server to pay for, so there is very little to recover. The free plan is not a trial and does not expire. There is an optional tip jar if you want to support the work, and a Pro plan is planned for power features like sync across devices — but the core loop of saving a page and being reminded on it stays free permanently.

What permissions does it need, and why?

Storage and alarms to keep and schedule your reminders, notifications to show them, and activeTab to read the title and address of the page you are on — only at the moment you save one, never in the background. Bookmark access is optional and is requested from the import screen rather than at install, so it never appears on the install dialog.

Can I get my reminders out again?

Any time. Export writes a plain JSON file to your computer, and import merges it back. There is no lock-in, because there is nothing to lock you into — everything is already on your own machine.

What happens to my reminders if I uninstall?

They are removed with the extension, since they live in its browser storage. Export a backup first if you want to keep them. This is the flip side of having no server: nothing is held anywhere else, for better and for worse.

Still stuck?

Email hello@latr.page. The Contact support button inside Latr's settings attaches your version and browser automatically, which saves a round trip.