Support

Help

Most problems have one of four causes, and they are all listed below. If none of them is it, write to us — it reaches a person.

Troubleshooting

In the order worth checking.

My reminder never fired

  1. 1

    Was your browser open at the time? Latr uses the browser’s alarms, which only run while it is running. If Chrome was closed, the reminder arrives when you next open it — and says it is late.

  2. 2

    Are you inside your quiet hours? Options → Notifications. Anything due inside that window is held until it ends, on purpose.

  3. 3

    Are notifications blocked for Chrome at the operating-system level? On Windows: Settings → System → Notifications → Google Chrome. Latr shows a warning banner in the popup when it detects this.

  4. 4

    Still nothing? Write to us. Settings → About Latr has a Copy build details button; paste that line into the mail and we can skip two questions.

It fired, but hours late

  1. 1

    That is the expected behaviour when the browser was closed through the reminder’s time, and the notification will say so rather than pretending it is on time.

  2. 2

    For anything that genuinely cannot slip, use the calendar handoff. One click puts the reminder in Google Calendar or Outlook, which reaches your phone.

The right-click menu item is missing

  1. 1

    It only appears when text is selected. Highlight the date first, then right-click on the highlighted text.

  2. 2

    If it is still missing, reload the extension at chrome://extensions and try again.

The keyboard shortcut does nothing

  1. 1

    Another extension may have claimed the same combination. Open chrome://extensions/shortcuts to see what is bound and rebind Latr if needed.

  2. 2

    Chrome does not allow extensions to run shortcuts on internal pages like chrome:// or the Web Store.

I lost my reminders

  1. 1

    Reminders live in your browser’s storage for the profile you installed into. A different Chrome profile has its own set.

  2. 2

    If you have a backup file, Options → Your data → Import JSON restores it, merging by id.

  3. 3

    If you uninstalled without exporting, they are gone. There is no server holding a copy — that is the trade-off of having no backend.

Latr on Firefox

Latr is on Firefox Add-ons — same product, same privacy, no account. One honest difference: Firefox notifications cannot carry buttons, so Snooze 15m and Snooze 1h are not on the toast itself. Snooze lives in each reminder's own menu instead, which turned out to be a better place for it on Chrome too — a button on a notification vanishes with the notification a few seconds after it appears.

Frequently asked

How long does it take to save a reminder?

One keystroke. Pressing Alt+Shift+Y saves the page you are on at your default time — no popup opens, and there is nothing to type. If you want to pick a different time, the toolbar popup opens with the page title and a sensible default time already filled in, so it is still one click to save. This is deliberate: Latr is competing with leaving the tab open, and saving has to be less work than not saving.

Do I need an account to use Latr?

No. There is no sign-up, no login and no server. Latr stores your reminders in your own browser, and a free install makes no network requests at all — so there is no account to create, nothing to be logged out of, and no service that can shut down and take your reminders with it.

Can I snooze a tab and get the page back later?

Yes — that is the whole mechanic. One keystroke files the tab you are on, so you can close it, and at the time you chose the tab reopens on its own, quietly in the background, at the exact spot you stopped reading. You get a notification too, but you do not have to catch it. Seven snooze lengths are built in (+15 minutes through to this weekend), two of them sit on the notification itself so pushing something further is one click, and anything outside the presets is typed in plain words. Unlike a snooze that holds the tab open, Latr stores the address and the time as a record, so quitting or restarting the browser changes nothing.

What happens if my browser is closed when a reminder is due?

Your tab reopens as soon as you next open your browser, and the notification says it arrived late rather than turning up with no explanation. The honest limit is that Latr lives in your browser, so a reminder cannot fire while the browser is shut. For anything you genuinely cannot miss, hand it to Google Calendar or Outlook when you save it — one click, and your phone rings whether the laptop is open or not.

Is my data really private?

Yes, and it is architecture rather than policy. There is no account and no server of ours, so your reminders sit in your own browser’s storage and there is nowhere else for them to go. The only network request Latr can ever make is verifying a Pro licence key, and a free install never makes it.

Does Latr work on mobile phones?

No, and no extension does — mobile browsers have no extensions to install. What Latr can do is hand a reminder to Google Calendar, Outlook or an .ics file in one click, and your phone already knows how to ring for those.

Which web browsers are supported?

Chrome, Firefox and Edge have their own listings. Brave, Vivaldi, Arc and Opera all install the Chrome build straight from the Chrome Web Store and behave identically — they are Chromium underneath.

Why is Latr free? What is the catch?

Latr runs locally on your machine, so there are no server costs to maintain. Everything that makes a reminder fire, arrive, repeat, snooze, sync or export is free, and is meant to stay that way. Pro is themes, notification sounds, and higher limits on folders and templates — none of which decide whether a reminder goes off.

What permissions does Latr need and why?

Chrome shows you no permission warning at all when you install Latr, which is unusual for this category — most tab managers ask to read your browsing history, because they need access to every tab at once. Latr asks for storage (to save your reminders), alarms (to fire them on time) and active-tab access, which lets it read the title and address of the one page you deliberately saved and nothing else. Bookmark import is the only extra, and it is asked for from the button that uses it rather than at install.

Can I export my reminders?

Yes. Export writes a JSON file that restores everything exactly, or a CSV you can open in a spreadsheet and sort. Import reads the JSON back. Neither asks for an account, and both work on a free install.

What happens to my reminders if I uninstall Latr?

They go with it. Reminders live in your browser’s own storage, so removing the extension removes them — there is no copy on a server for us to keep, which is the same fact that makes the privacy claim true. Export first if you want them: it is one button in Settings.

Still stuck?

Write to us. Inside Latr, Settings → About Latr shows your version and browser on one line with a Copy build details button — paste that into the mail and it saves a round trip.

hello@latr.page Open mail app

If Open mail app appears to do nothing, this device has no default mail application set up. Copy the address and use whatever you normally read mail in.